Exchange & Returns

At CJ Jewelry, customer satisfaction is at the heart of everything we do. We take pride in offering high-quality, ethically sourced gemstones and fine jewelry — and we ensure that all items are accurately represented through detailed descriptions, unedited images, and videos that reflect the true beauty of each piece.

As we operate on wholesale pricing and deal in high-value, unique products, we do not accept returns or exchanges once a purchase is made. This policy helps us maintain the integrity and transparency of our pricing and sourcing model.

To ensure complete confidence before your purchase:

You are welcome to request additional photos or videos of any product.
We’re happy to arrange a live video preview of the item through Instagram, WhatsApp, FaceTime, or any platform you prefer.

We encourage all clients to make informed decisions, and our team is always here to help you feel 100% sure before placing your order.

If you have any concerns or questions, feel free to contact us directly — we’re always happy to assist.